Privacy policy | Get It Complete

Effective Date: 2025-01-01

Get It Complete! (referred to as "we," "us," or "our") values your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage our appliance repair services in Toronto.

1. Information We Collect

We may collect the following types of personal information from you:

a. Information You Provide Directly

Contact Information: Name, phone number, email address, and mailing address.
Service Details: Information related to the appliance repair service requested, including the type of appliance, issues reported, and service history.
Payment Information: Credit or debit card details and billing information.

b. Information Collected Automatically

Device and Usage Information: IP address, browser type, device type, operating system, and usage data when you visit our website.
Cookies and Tracking Technologies: We may use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our appliance repair services.
Communicate with you regarding appointments, service updates, and customer support.
Process payments and issue invoices.
Improve our website and customer service experience.
Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

Service Providers: With third-party service providers who assist us in delivering our services, such as payment processors and IT service providers.
Legal Compliance: To comply with legal obligations or respond to lawful requests from government authorities.
Business Transfers: In the event of a merger, sale, or transfer of some or all of our business assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Despite our efforts, no method of electronic storage or transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

Access and review the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal information, subject to legal and contractual obligations.
Opt out of marketing communications by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at info@getitcomplete.ca

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@getitcomplete.ca